Debt collection ranks second on the FTC’s list of top consumer complaints list for 2010. This is not shocking as a typical collection activity is to pound on a debtor repeated until they cave in and offer up some money just to get the collection agency to leave them alone.
What is shocking is that in an industry that feels morals simply don’t apply to them, one collection agency continues to receive testimonials in lieu of complaints received by its rivals. Here is this weeks example:
“Hi, Bill. My name is (John Doe) and I called in on behalf of my daughter. I wanted to let you know that I have been working on dealing with my debt myself over the last five years and I called in and spoke to Carol Stops and her supervisor Donna and I wanted to let her know that at the end of our deals we have read the insert that you had within the notice that was sent to her and, you know, we were questioning the whole philosophy of it. But I wanted to let you know that everything you said in the letter about dealing with us with dignity and respect was completely followed by every single staff member that I spoke to whether it be who answered the phone, Carol, that I dealt with for my daughters account, Donna, her supervisor and I was so impressed. I felt so comfortable talking to everyone and they were so compassionate and helpful and I just didn’t want the call to end without letting somebody know that if every debt collection type establishment could run and function the way yours did, things would be so much better for everyone and I’m sure there would be far more happy people who would be willing to settle their accounts. Everybody makes mistakes. So, I just wanted to let you know that, I want to thank you, and especially I want to thank Carol. Good night.”
Do Good and Make Money!