Debt collection ranks second on the FTC’s list of top consumer complaints list for 2010. This is not shocking as a typical collection activity is to pound on a debtor repeated until they cave in and offer up some money just to get the collection agency to leave them alone.
What is shocking is that in an industry that feels morals simply don’t apply to them, one collection agency continues to receive testimonials in lieu of complaints received by its rivals. Here is this weeks example:
“Your company is currently responsible for collecting my past due balance formally with Fulton Bank of Pennsylvania.
I would like to take this opportunity to express my gratitude for the courtesy that one of your staff members, Damon Baldridge has shown me while discussing options to resolve my debt. Mr. Baldridge’s non threatening approach and genuine concern during our conversation has been appreciated.
Being in this predicament is the last place I ever thought I’d be, but dealing with an individual like Mr. Baldridge certainly makes it less painful.”
Do Good and Make Money!