Retaining top talent in the collection industry is a daunting task. Top talent requires top pay and bonuses to keep them on-board. With over 10,000 FDCPA violations filed in 2010, how does Ropay Asset Investors screen collection agencies to make sure they keep their key employees happy while mandating that they treat our debtor/customers with the dignity and respect they deserve?
Simple…we make sure they think outside the box.
Instead of simply tying a collectors pay to the revenue he brings in (which is the industry norm and invites the employee to do whatever he can to bring in more money even if it means violating collection laws ), our agencies provide incentives for things like not receiving any complaints or claims from lawyers, government agencies or the BBB (Better Business Bureau) in a fixed amount of time. In addition, they provide higher than average base pay.
Finding a collection agency that is willing to do the right thing and provide above average returns for our investors was not an easy task… but our commitment and due diligence has paid off. We are confident that our primary collection agency will first and foremost treat our clients right while at the same time supplying an excellent return on our capital.