Debt collection ranks second on the FTC’s list of top consumer complaints list for 2010. This is not shocking as a typical collection activity is to pound on a debtor repeated until they cave in and offer up some money just to get the collection agency to leave them alone.
What is shocking is that in an industry that feels morals simply don’t apply to them, one collection agency continues to receive testimonials in lieu of complaints received by its rivals. Here is this weeks example:
“This letter is to describe my experience with your company CFS2. I initially got a call from Damon regarding my account being charged off from US Bank to your company, which I had no idea at the time. Damon was very polite and informed me of my balance and tried to see if I was in a position to pay at this time. During this brief conversation I notified him that I was not able to pay my balance due to my hours being cut at work and I could not talk to him at the moment because I was stepping into class. I asked if he could call back in a few days while I decided what I could do with my debt.
Damon called back in a few days like we agreed and was willing to work out an arrangement that would fit my budget and needs. He did not act rude, condescending, or treat me like a collector would just as I heard from other peoples experiences. This made me actually want to talk to him to work something out. After exchanging ideas I was able to borrow money from my uncle and scrounge some myself to make a lump sum settlement. Damon took my payment information and thanked me for working with him.
My last thoughts of this experience would be that the collection industry needs more people like Damon to help others resolve their accounts.”
Do Good and Make Money!